Air India Launches AI-Powered Booking Feature

Jan 22, 2025 17:33

Air India introduces 'eZ Booking' powered by Agentic AI, enabling faster ticket booking for Maharaja Club members. Experience quicker, seamless booking on the website.

Air India Launches AI-Powered Booking Feature

Photograph: Kind courtesy Movie Ex Machina

New Delhi, Jan 22 (PTI) Air India has introduced an Artificial Intelligence-based feature on its website that will allow customers to book tickets in a quicker time by interacting with the AI agent.

With Agentic AI innovation, customers can speed through the booking process on the website without having to navigate multiple screens to perform time-consuming data entry, the airline said in a release.

The feature eZ Booking is currently available for members of the airline's loyalty programme Maharaja Club.

Satya Ramaswamy, Chief Digital and Technology Officer at Air India, said the airline is taking early steps in deploying the emerging 'Agentic AI' capabilities across its digital footprint.

Source: PTI By Rediff Money Desk, New Delhi

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