CCPA Investigates Ola, Rapido for Advance Tipping
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India's consumer protection agency is investigating ride-hailing apps Ola and Rapido for allegedly engaging in unfair trade practices related to advance tipping.
Photograph: Courtesy Ola UK
New Delhi, May 22 (PTI) Consumer protection watchdog CCPA is investigating ride-hailing platforms like Ola Cabs and Rapido to ascertain if they are indulging in the unfair trade practice of 'advance tipping'.
On Wednesday, the Central Consumer Protection Authority (CCPA) issued a notice to Uber for allegedly "forcing or nudging" users to pay advance tips for faster service.
"CCPA is investigating other apps like @Olacabs and @rapidobikeapp, they will also be served notice if they are found indulging in such practices," Union Consumer Affairs Minister Pralhad Joshi said in a post on X on Thursday.
Joshi, on Wednesday, said the practice of 'Advance Tip' was deeply concerning.
"Forcing or nudging users to pay a tip in advance for faster service is unethical and exploitative. Such actions fall under unfair trade practices," the minister had said, adding that tipping is meant as a token of appreciation, given after service completion, not as an entitlement beforehand.
On Wednesday, the Central Consumer Protection Authority (CCPA) issued a notice to Uber for allegedly "forcing or nudging" users to pay advance tips for faster service.
"CCPA is investigating other apps like @Olacabs and @rapidobikeapp, they will also be served notice if they are found indulging in such practices," Union Consumer Affairs Minister Pralhad Joshi said in a post on X on Thursday.
Joshi, on Wednesday, said the practice of 'Advance Tip' was deeply concerning.
"Forcing or nudging users to pay a tip in advance for faster service is unethical and exploitative. Such actions fall under unfair trade practices," the minister had said, adding that tipping is meant as a token of appreciation, given after service completion, not as an entitlement beforehand.
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