Zomato Adds New Fee for Cash-on-Delivery Orders

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Sep 12, 2026 15:29

Zomato introduces a 'Pay on Delivery Fee' for cash-on-delivery orders, varying by user and order value. This new charge adds to existing platform fees.

Zomato Adds New Fee for Cash-on-Delivery Orders

Photograph: Francis Mascarenhas/Reuters

Key Points

Zomato has introduced a new 'Pay on Delivery Fee' for cash-on-delivery orders.
The fee amount is not uniform and varies across users and order values.
The exact basis for determining the fee is currently unknown.
Rival food delivery platform Swiggy does not currently levy a separate fee for COD orders.
This new charge is part of Zomato's experimentation with different fee structures and monetization models.

New Delhi, Sep 12 (PTI) Online food delivery platform Zomato has introduced a separate fee on cash-on-delivery (COD) orders, with the charges varying across users and order values, checks on the company's app showed on Saturday.

The new charge, shown as a "Pay on Delivery Fee" in the order bill, applies when customers choose to pay for their food order in cash at delivery. The amount is not uniform across orders, with different charges appearing for different transaction values.

The exact basis for determining the fee and whether it is linked to factors such as order value, location or other parameters could not be immediately ascertained.

An email seeking comments from Zomato on the development went unanswered until the story was published.

Rival Swiggy does not levy a separate fee on cash-on-delivery orders currently.

The development comes as food delivery platforms increasingly experiment with different fee structures and monetisation models.

Besides the new fee on cash-on-delivery orders, Zomato already levies a platform fee on food orders, apart from applicable delivery, packaging and other charges depending on the order.

Source: PTI By Rediff Money Desk, New Delhi

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