Search result for 'business process management'

HGS opens an AI-powered digital customer experience and data innovation center in Waterloo, Canada, creating 150 jobs. The hub will leverage AI and analytics to enhance customer interactions for...

A new survey reveals that 52% of employees in India experience burnout due to poor work-life balance. The study highlights the need for flexible working hours and a healthier balance between...

Hinduja Global Solutions (HGS) posted a consolidated loss of Rs 8.59 crore in Q3 FY25, with revenue declining 11.6% to Rs 1,064 crore. The company attributes the loss to slow contract signings and...

A new report by Vertex Global Services highlights the challenges rural youth face in securing employment, citing lack of skills, language proficiency, and limited job opportunities. The report...

India's digital economy is booming, driven by cloud computing and global capability centres (GCCs). MEITy report forecasts a 20% contribution to GDP by 2030.

Vertex Global Services partners with UK-based Arish Global Services to create over 5,000 jobs in India, boosting the outsourcing sector and providing new career opportunities in emerging...

India's top 8 office markets saw a 6% decline in new supply in 2024, despite record demand, according to Cushman & Wakefield. Read more about the report's findings.

India's office market hit a record 885.2 lakh sq ft in 2024 across 8 major cities, driven by strong demand from GCCs, IT-BPM, and BFSI sectors.

Vertex Global Services plans to hire 4,000 language experts from Tier II and Tier III cities in India over the next 3-5 years. This initiative aims to provide job opportunities and boost economic...

All Things Baby, a mother and baby products platform, raised Rs 30 crore from Richa Choksi and Inoventures. The company will expand into new areas, broaden product range, and launch exclusive...

All Things Baby secures funding for expansion, while Godrej & Boyce's security business targets 50% growth by FY27. L&T Finance partners with Amazon Finance India for credit solutions.

Vertex Global Services partners with MSME Business Forum India to offer BPO solutions to over 10,000 MSMEs in the next 3 years. The partnership aims to empower MSMEs with enhanced tools and...

Hinduja Global Solutions has launched an AI Hub in Manila, Philippines, to enhance digital experiences for clients with advanced technologies like automation, analytics, AI, and VR.

Fusion CX, a global customer experience solutions provider, is investing $17-19 million in Belize to expand its operations. The investment includes the acquisition of RCC BPO and a new 1,500-seat...

Hinduja Global Solutions (HGS) has opened a new customer experience (CX) hub in Cape Town, South Africa, and plans to hire over 400 employees by March 2025.

Firstsource Solutions, a RP-Sanjiv Goenka Group company, has launched operations in Australia and New Zealand, creating over 400 new jobs in the next five years. The company's headquarters will be...

Hinduja Global Solutions (HGS) reported a multifold jump in its Q1 net profit to Rs 161.5 crore, driven by the sale of its healthcare business. Revenue declined by 3.6% to Rs 1,091.92 crore.

Firstsource Solutions reported a 5.6% decline in net profit for Q4FY'24 despite higher revenue. The company also announced the acquisition of Quintessence Business Solutions, strengthening its RCM...

Nasscom chairman warns of AI's impact on BPO jobs, highlighting the risk of automation. Generative AI is seen as a productivity enhancer, particularly affecting white-collar professions. Learn...

One Point One Solutions, a BPM services provider, acquires a majority stake in ITCube Solutions for Rs 84 crore, expanding its verticals and capabilities in IT services.

India's AI market is projected to reach USD 17 billion by 2027, driven by increasing enterprise tech spending, growing AI talent, and investments. The report highlights India's AI talent base and...

Hinduja Global Solutions (HGS) reported an 84% decline in net profit for Q3, reaching Rs 8.2 crore, while revenue grew by 8%. Learn more about HGS's financial performance.

Fusion CX opens a new 500-seat BPO facility in Mumbai, expanding its India workforce to over 10,000 in the next quarter. The facility will serve global clients in various sectors.

Tech Mahindra reported a 60% drop in net profit for the December quarter due to squeezed margins. New CEO Milind Joshi outlined plans for a turnaround, including investments in AI and...

A new report reveals that 77% of Gen Z students in India are drawn to the technology sector, highlighting its growing appeal and the role of skills in job selection.

Nasscom's Rajesh Nambiar highlights the growing concern of deepfakes, especially with upcoming elections. He stresses the need for regulations and industry collaboration to address this issue.