Search result for 'contact center'

Freshworks Inc. has appointed Srinivasa Raghavan as its Chief Product Officer, overseeing the company's product roadmap and strategy. Raghavan brings over two decades of experience in the SaaS...

Air India and Vistara customers faced difficulties connecting with their contact centers on Thursday due to a technical issue with the telecom providers.

Persistent Systems reported a 23.44% jump in Q2 net profit to Rs 324.9 crore, driven by strong revenue growth. The IT firm also expanded its AI and digital governance offerings.

Persistent Systems, an Indian IT company, has acquired US-based Starfish Associates for USD 20.7 million. The acquisition strengthens Persistent's AI-driven business transformation capabilities and...