IndiGo Uses AI Chatbot to Reduce Customer Service Workload

By By Rediff Money Desk, NEWDELHI
Nov 27, 2023 16:52
IndiGo has implemented an AI chatbot to reduce customer service agent workload and simplify the booking process. The bot leverages GPT technology for natural language conversations and a 75% reduction in workload.
New Delhi, Nov 27 (PTI) IndiGo on Monday said it has started using an AI chatbot that is helping in reducing customer service agents' workload and making booking process more simple with the use of natural language conversations.

"The AI bot boasts an impressive 1.7 trillion parameters, allowing it to answer a diverse range of commonly asked questions with ease," the airline said.

In a release, the carrier also said its data scientists did research on Generative Pre-trained Transformers (GPT) and programmed the bot using extensive prompt engineering to mimic human behaviour, respond to emotions and even infuse humour into interactions.

"Early results from the soft launch indicate a remarkable 75 per cent reduction in customer service agent workload, showcasing the efficiency and effectiveness of the bot.

"Furthermore, 6Eskai, makes the booking process extremely simple, using natural language conversations to guide our customers seamlessly through the end to end booking journey," the release said.

Many airlines are using Artificial Intelligence (AI) driven solutions.
Read More On:
ai chatbotindigocustomer serviceairlinebooking process
DISCLAIMER - This article is from a syndicated feed. The original source is responsible for accuracy, views & content ownership. Views expressed may not reflect those of rediff.com India Limited.

You May Like To Read

MORE NEWS

HUL Stock Falls 4% After Disappointing Earnings

Hindustan Unilever (HUL) stock dropped nearly 4% after its December quarter earnings...

CCPA Issues Notice to Apple Over iPhone...

India's Consumer Protection Authority (CCPA) has issued a notice to Apple over reported...

AWS to Invest USD 8.3 Billion in Maharashtra...

AWS announces a USD 8.3 billion investment in cloud infrastructure in Maharashtra by...

NDA 3.0 Budget: Subbarao Urges Structural Reforms

Former RBI Governor D. Subbarao calls for structural reforms in the upcoming budget,...

Stallion India Fluorochemicals Debuts at 33%...

Stallion India Fluorochemicals shares surged over 33% on their debut trade, hitting the...

Walmart Pilots India Startups for Supply Chain...

Walmart partners with Indian startups for supply chain solutions, including sustainable...

Indian Markets Rise After Initial Dip: IT &...

Indian stock markets, Sensex and Nifty, reversed early losses to trade higher on...

Rupee Falls 5 Paise to 86.40 vs US Dollar

The Indian rupee weakened 5 paise to 86.40 against the US dollar in early trade on...

Samsung Galaxy S25: India Manufacturing, AI...

Samsung's new Galaxy S25 series will be manufactured in India, boasts enhanced AI...

Maharashtra Inks Rs 15 Lakh Cr MoUs at Davos

Maharashtra government signs 54 MoUs worth Rs 15.70 lakh crore at Davos, including a Rs...

Read More »

Sectoral Indices Market Indicators Listed Companies Gainers Losers Mutual Funds Portfolio Watchlist
© 2025 Rediff.com