Ahmedabad Airport Achieves Level 3 Customer Experience Accreditation
By Rediff Money Desk, Ahmedabad Jun 06, 2024 18:05
Sardar Vallabhbhai Patel International Airport in Ahmedabad has been upgraded to Level 3 accreditation by ACI for enhanced customer experience, recognizing improvements in airport culture, operational efficiency, and customer understanding.
![Ahmedabad Airport Achieves Level 3 Customer Experience Accreditation](https://im.rediff.com/money/2020/oct/05airport2.jpg)
Ahmedabad, Jun 6 (PTI) Sardar Vallabhbhai Patel International (SVPI) Airport in Gujarat's Ahmedabad has been upgraded from level-2 to the level-3 accreditation by Airports Council International (ACI) for enhanced customer experience, an official said on Thursday.
A release by the airport management said this comes as part of a multi-level accreditation programme developed by ACI to guide airports towards achieving excellence in customer experience management.
"The accreditation has been awarded based on Airport Customer Experience, which is upgraded to level 3 from level 2. The level-3 accreditation has been awarded to SVPI Airport on parameters like airport culture, governance, operational improvement, measurement, customer strategy and customer understanding," the release said.
Detailing the efforts taken by the airport management to enhance customer experience, the release said the number of retail and food counters had increased to over double in one year, offering better mix and options to the passenger, while the inclusion of technology like Digi Yatra, self-baggage drop and automatic cleaning system using 'Made in India' robots and introduction of e-gates were helping passengers.
"City airport teams have been identifying opportunities to serve passengers better. Based on observation and passenger requirements, a number of changes have been made over the last few years. Dedicated meet and greet area in forecourt, increased pick up and drop lanes along with streamlined transport services were developed based on passenger feedback," said the release.
A release by the airport management said this comes as part of a multi-level accreditation programme developed by ACI to guide airports towards achieving excellence in customer experience management.
"The accreditation has been awarded based on Airport Customer Experience, which is upgraded to level 3 from level 2. The level-3 accreditation has been awarded to SVPI Airport on parameters like airport culture, governance, operational improvement, measurement, customer strategy and customer understanding," the release said.
Detailing the efforts taken by the airport management to enhance customer experience, the release said the number of retail and food counters had increased to over double in one year, offering better mix and options to the passenger, while the inclusion of technology like Digi Yatra, self-baggage drop and automatic cleaning system using 'Made in India' robots and introduction of e-gates were helping passengers.
"City airport teams have been identifying opportunities to serve passengers better. Based on observation and passenger requirements, a number of changes have been made over the last few years. Dedicated meet and greet area in forecourt, increased pick up and drop lanes along with streamlined transport services were developed based on passenger feedback," said the release.
Source: PTI
DISCLAIMER - This article is from a syndicated feed. The original source is responsible for accuracy, views & content ownership. Views expressed may not reflect those of rediff.com India Limited.
You May Like To Read
TODAY'S MOST TRADED COMPANIES
- Company Name
- Price
- Volume
- GTL Infrastructure
- 2.74 (+ 2.62)
- 84886833
- Srestha Finvest
- 2.24 (+ 4.67)
- 34707853
- Ola Electric Mobilit
- 132.76 (+ 19.99)
- 27685743
- Suzlon Energy Ltd.
- 79.93 (+ 4.10)
- 27308498
- IFL Enterprises
- 1.22 (+ 4.27)
- 24757806
MORE NEWS
![Sebi Eases...](https://im.rediff.com/80-80/money/2024/aug/10sebi1.jpg)
Sebi Eases Compliance for Listed NCDs - New...
Sebi proposes amendments to simplify compliance requirements for entities with listed...
![Chandrasekaran:...](https://im.rediff.com/80-80/news/2018/jan/04modi.jpg)
Chandrasekaran: Learn From Indian Wisdom &...
Tata Group Chairman N Chandrasekaran emphasizes the importance of learning from Indian...
JSW Cement Files IPO Papers to Raise Rs 4,000...
JSW Cement has filed draft papers with Sebi for an IPO to raise Rs 4,000 crore. The IPO...