AI/ML & BPO Jobs Surge: Report Shows 433% & 314% Demand

Mumbai, Jul 21 (PTI) Demand for artificial intelligence and machine learning (AI/ML) engineers has seen a significant increase since 2022, a report has said.

The demand for such roles surged 433 per cent, reflecting the growing reliance on artificial intelligence and machine learning technologies across various sectors, it said.

This is closely followed by Business Process Outsourcing (BPO) executives, which saw a 314 per cent increase in demand, underscoring the continued expansion of the outsourcing and customer service industries, the Indeed report stated.

These two roles, though vastly different in skill requirements, are driving significant employment growth at both ends of the skill spectrum, said the report.

This report is based on demand data on various professions and industries on job platform Indeed from January 2022 to June 2024.

The report further said AI/ML engineers represent highly specialised, technical positions, while BPO executives are indicative of the robust demand for more generalised, customer-oriented roles.

Meanwhile, the report revealed that receptionists, travel consultants, and electricians also feature prominently on the list, showcasing a diverse range of in-demand roles.

Job postings for receptionists have increased 310 per cent, highlighting the need for effective front-office management and customer interaction, while travel consultants have experienced a 285 per cent rise, suggesting a resurgence in the travel and tourism sector as people regain confidence in travelling post-pandemic, the report stated.

This trend could be driven by a combination of increased leisure travel and the resumption of business travel, reflecting a broader recovery in the tourism sector, it added.

On the sectoral front, the report found that the sanitation and construction industries are also experiencing the highest growth, with job postings increasing 160 per cent and 121 per cent, respectively.

Electricians are in high demand with a 258 per cent increase in job postings, indicating a surge in infrastructure projects and real estate developments requiring skilled trades people, it said.

Other sectors showing significant job growth include education, and medical research, reflecting rising needs in healthcare and educational services, it added.

"These trends offer valuable insights for jobseekers and employers alike, illustrating how both high-tech and service-oriented roles are essential to the evolving job landscape," Indeed India Head of Sales Sashi Kumar said.