Sebi Resolves 5,600+ Complaints via SCORES in Dec 2024
By Rediff Money Desk, New Delhi Jan 15, 2025 18:10
Sebi resolved over 5,600 complaints through its SCORES platform in December 2024, with an average resolution time of 8 days for ATRs. The platform offers investors an online dispute resolution mechanism.

Photograph: Francis Mascarenhas/Reuters
New Delhi, Jan 15 (PTI) Capital markets regulator Sebi has disposed of 5,636 complaints in December last year through its complaint redressal system SCORES platform.
According to Sebi data, the complaints pending as of November 30, 2024, stood at 5,826.
During December, the regulator received 5,193 fresh complaints, bringing the total applications to 11,019.
Of these, 5,383 complaints remained unresolved as of December 31, 2024, the regulator said in a public notice on Tuesday.
The markets watchdog also highlighted that the average resolution time taken by entities to submit Action Taken Reports (ATRs) to investors in December was eight days. For complaints escalated to the first-level review, the average resolution time was five days, showcasing the efficacy of the updated system.
Under the upgraded SCORES 2.0 framework, complaints are automatically forwarded to the concerned entity, which is given 21 days to submit an ATR to the investor.
If dissatisfied, investors can opt for a first-level review within 15 days. During this period, complaints remain on the pending list, even if an ATR has been submitted. If the investor continues to be unsatisfied, they can escalate the issue to a second-level review by the regulator, with the same timeline for resolution applying, Sebi said.
Complaints can also be disposed of if the investor opts for the Online Dispute Resolution (ODR) mechanism, it added.
In another public notice, Sebi said six complaints were pending for more than three months on SCORES as of December-end involving entities such as DFM Foods Ltd, Smartowner Services India Pvt Ltd and Nikhil Dayanand Baljekar.
SCORES was launched in June 2011. The platform was designed to help investors lodge their complaints online with Sebi, pertaining to the securities market, against companies, intermediaries and market infrastructure institutions.
In April last year, the regulator launched the platform's new version, SCORES 2.0, with additional features.
According to Sebi data, the complaints pending as of November 30, 2024, stood at 5,826.
During December, the regulator received 5,193 fresh complaints, bringing the total applications to 11,019.
Of these, 5,383 complaints remained unresolved as of December 31, 2024, the regulator said in a public notice on Tuesday.
The markets watchdog also highlighted that the average resolution time taken by entities to submit Action Taken Reports (ATRs) to investors in December was eight days. For complaints escalated to the first-level review, the average resolution time was five days, showcasing the efficacy of the updated system.
Under the upgraded SCORES 2.0 framework, complaints are automatically forwarded to the concerned entity, which is given 21 days to submit an ATR to the investor.
If dissatisfied, investors can opt for a first-level review within 15 days. During this period, complaints remain on the pending list, even if an ATR has been submitted. If the investor continues to be unsatisfied, they can escalate the issue to a second-level review by the regulator, with the same timeline for resolution applying, Sebi said.
Complaints can also be disposed of if the investor opts for the Online Dispute Resolution (ODR) mechanism, it added.
In another public notice, Sebi said six complaints were pending for more than three months on SCORES as of December-end involving entities such as DFM Foods Ltd, Smartowner Services India Pvt Ltd and Nikhil Dayanand Baljekar.
SCORES was launched in June 2011. The platform was designed to help investors lodge their complaints online with Sebi, pertaining to the securities market, against companies, intermediaries and market infrastructure institutions.
In April last year, the regulator launched the platform's new version, SCORES 2.0, with additional features.
Source: PTI
Read More On:
DISCLAIMER - This article is from a syndicated feed. The original source is responsible for accuracy, views & content ownership. Views expressed may not reflect those of rediff.com India Limited.
You May Like To Read
TODAY'S MOST TRADED COMPANIES
- Company Name
- Price
- Volume
- Vodafone Idea L
- 9.47 (+ 2.05)
- 61048233
- Thinkink Picturez
- 0.45 ( 0.00)
- 22664084
- G G Engineering
- 1.22 ( -3.94)
- 18109205
- Srestha Finvest
- 0.69 ( -1.43)
- 12131937
- Hathway Cable & Data
- 14.75 ( -2.12)
- 11583833
MORE NEWS

Samsung India Workers Strike: Standoff...
A section of workers at the Samsung factory near Chennai continues their strike,...
VA Tech WABAG Wins Rs 3,251 Crore Sewage...
VA Tech WABAG secures a USD 371 million (Rs 3,251 crore) order for a 200 MLD...

Prestige Estates Plans Rs 30K Cr Housing Launch...
Prestige Estates to launch Rs 30,000 crore worth of housing projects in Q4 FY25,...