Search result for 'empathetic approach'

RBI Deputy Governor stresses empathy for distressed MSMEs, urging lenders to adopt fair practices and digital solutions to address credit gaps.

The CBIC has launched a training program for 35,000 officers focused on behavioral skills and sensitivity while interacting with taxpayers. This initiative aims to enhance service delivery and...

Reserve Bank Deputy Governor calls for empathetic approach towards MSMEs, urging lenders to provide restructuring options and tailored support to aid growth and global competitiveness.

Reserve Bank Deputy Governor M Rajeshwar Rao criticized banks for their lack of focus on customer grievance redressal, urging them to prioritize this aspect. He emphasized the need for a cultural...