Search result for 'cx'

Fusion CX expands into Latin America with the acquisition of Skycom BPO. Strengthens nearshore delivery and global CX operations.

Fusion CX Limited receives SEBI approval for its Rs 1,000 crore IPO. Includes fresh issue & OFS. Funds to be used for debt repayment, IT upgrades.

Yashoda Healthcare, Fusion CX, Orient Cables, and four other companies receive Sebi approval for initial public offerings (IPOs).

Tata Communications buys 51% stake in Commotion Inc for Rs 227 cr. AI-driven customer experience and digital transformation focus.

Hinduja Global Solutions reports Q2 loss narrowing to Rs 27 crore. Revenue flat, but new client wins expected to boost future performance.

Tata Communications partners with NiCE to transform global contact centers using AI for enhanced customer engagement and personalized experiences.

AI disruption is reshaping jobs in India''s tech sector. Niti Aayog proposes National AI Talent Mission for skilling.

Fusion CX launches a 350-seat delivery center in Bengaluru to support telecom, fintech, e-commerce, and retail programs.

Fusion CX expands in India with a new 54,000 sq ft delivery center in Siliguri, West Bengal. Focus on e-commerce and customer experience.

Fusion CX opens new customer experience centers in Manila 'Legazpi City, Philippines, boosting its delivery capabilities and investing $4.5-5 million.

Vertex Global Services plans to impart AI skills to 8,000 professionals in India over 3 years, boosting the BPO sector's growth and revolutionizing customer experience.

AIonOS acquires majority stake in Cloud Analogy to deliver AI-powered digital transformation solutions across various sectors. The combined entity will focus on BFSI, automobile, healthcare, and...

Fusion CX, a customer experience service provider, has filed IPO papers with Sebi to raise Rs 1,000 crore. The IPO includes a fresh issue and an OFS.

HGS opens an AI-powered digital customer experience and data innovation center in Waterloo, Canada, creating 150 jobs. The hub will leverage AI and analytics to enhance customer interactions for...

Kolkata-based Fusion CX expands global footprint by acquiring US-based Sequential Technology International LLC for USD 12 million, boosting its presence in the customer experience space.

Verint, a US IT firm specializing in customer experience automation, has opened its first Global Innovation Centre in Bangalore, India, with plans to hire 1000 employees by 2026.

Veeda Clinical Research has re-filed draft IPO papers with Sebi to raise funds through an initial share sale. The IPO includes a fresh issue of shares worth Rs 185 crore and an offer-for-sale (OFS)...

Mankind Pharma was penalized over Rs 2 crore by the GST authority in Kolkata for alleged mismatch in figures during FY18 to FY22. The company plans to appeal the order.

Kolkata-based Fusion CX acquires S4 Communications, a US-based BPO firm, to boost its presence in telecom and utilities sectors. The deal adds over 900 employees and strengthens Fusion CX's global...

Vertex Global Services partners with MSME Business Forum India to offer BPO solutions to over 10,000 MSMEs in the next 3 years. The partnership aims to empower MSMEs with enhanced tools and...

Fusion CX, a global customer experience solutions provider, is investing $17-19 million in Belize to expand its operations. The investment includes the acquisition of RCC BPO and a new 1,500-seat...

Hinduja Global Solutions (HGS) has opened a new customer experience (CX) hub in Cape Town, South Africa, and plans to hire over 400 employees by March 2025.

Tech Mahindra and Atento join forces to offer generative AI-powered solutions and services for global enterprises. Discover how they're transforming customer experiences.

Aerospace components maker JJG Aero secures Rs 100 crore funding from CX Partners to expand manufacturing capacity, vertical integration, and other initiatives.

Zendesk strengthens its workforce management capabilities with the acquisition of AI-powered quality management platform Klaus, expanding its WEM solutions. Learn more.

Fusion CX opens a new 500-seat BPO facility in Mumbai, expanding its India workforce to over 10,000 in the next quarter. The facility will serve global clients in various sectors.