Search result for 'customer service'

Wipro Wins £500 Million Deal from UK's Phoenix Group

March 26, 2025 18:56

Wipro has secured a 10-year, £500 million deal with Phoenix Group, the UK's largest long-term savings and retirement business, to deliver life and pension administration services.

Indian Consumers Waste 15 Billion Hours on Customer Service Wait Times

March 25, 2025 11:07

A new report reveals Indian consumers spent 15 billion hours waiting for customer service in 2024, despite AI advancements. Learn about the growing gap between customer expectations and service...

Boeing Lays Off 180 in India Amid Global Cuts

March 23, 2025 10:22

Boeing has laid off up to 180 employees at its engineering technology center in Bengaluru as part of a global workforce reduction. The company has around 7,000 staff in India, a key market for Boeing.

FDI Limit in Insurance: Parliament Panel Urges Safeguard Measures

March 19, 2025 22:44

A Parliamentary panel has urged the government to implement safeguard measures before raising the FDI limit to 100% in the insurance sector, citing concerns like profit repatriation and job security.

RBI Urges UCBs to Strengthen Operational Resilience

March 19, 2025 16:27

RBI Governor Sanjay Malhotra emphasizes the need for Urban Cooperative Banks (UCBs) to bolster their operational resilience against IT and cyber risks, ensuring customer trust and financial inclusion.

iHub Robotics: Rs 4.3 Cr Funding, Humanoid Robot Plant in Kerala

March 19, 2025 14:09

iHub Robotics, an Indian humanoid robotics startup, has raised Rs 4.3 crore in pre-seed funding to establish India's largest humanoid robotics manufacturing facility in Kerala, aiming to make India...

Fusion CX Acquires US Firm for USD 12 Million

March 18, 2025 16:39

Kolkata-based Fusion CX expands global footprint by acquiring US-based Sequential Technology International LLC for USD 12 million, boosting its presence in the customer experience space.

RBI Governor Urges Banks to End KYC Document Re-Submission

March 17, 2025 22:13

RBI Governor Sanjay Malhotra calls for an end to repeated KYC document requests by banks, citing inconvenience to customers. He also stresses the importance of complaint redressal and using AI for...

GenAI to Boost Banking Productivity by 46% by 2030: EY Report

March 13, 2025 14:59

EY report highlights the transformative potential of GenAI in India's financial services, predicting a 34-46% productivity increase by 2030, particularly in banking operations. Customer service,...

Housing Loans Surge 14% to Rs 33.53 Lakh Crore in Q2FY24: NHB

March 12, 2025 18:40

India's housing loan outstanding reached Rs 33.53 lakh crore in Q2FY24, a 14% YoY increase. NHB's report highlights growth drivers and regional disparities in credit flow.

Hero MotoCorp Eyes Double-Digit Revenue Growth in FY25

February 16, 2025 11:13

Hero MotoCorp, India's largest two-wheeler maker, expects double-digit revenue growth next fiscal, driven by new product launches and investments in premium and EV segments. The company also...

RBI Fines Nainital Bank & Ujjivan SFB Rs 68 Lakh for Regulatory Violations

February 14, 2025 18:24

The Reserve Bank of India has imposed penalties totaling Rs 68.1 lakh on Nainital Bank and Ujjivan Small Finance Bank for contraventions of regulatory norms. The penalties were imposed for...

State-owned Insurers Turnaround: Rs 1,066 Cr Profit in Q3

February 13, 2025 22:21

India's public sector general insurance companies (PSGICs) achieved a financial turnaround in Q3 of 2024-25, posting a combined profit of Rs 1,066 crore, driven by reforms and improved performance.

Chatbot Apologies: IIM Lucknow Study Reveals Best Practices

February 9, 2025 14:01

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract language is more suitable for minor issues.

RBI Rate Cut Boosts Auto Demand: Two-wheelers & Entry Cars to Gain

February 7, 2025 18:27

RBI's rate cut is expected to drive demand in India's auto sector, particularly for two-wheelers and entry-level cars. Industry experts anticipate a positive impact on sales and consumer sentiment.

RBI Fines Equitas, India Post Payments Banks for Non-Compliance

January 31, 2025 19:52

The Reserve Bank of India (RBI) has imposed penalties on Equitas Small Finance Bank and India Post Payments Bank for violations of regulatory compliance.

Gunjan Kedia: First Indian American CEO of US Bancorp

January 30, 2025 13:45

Gunjan Kedia has been appointed as the CEO of US Bancorp, making history as the first Indian American to lead the company. Learn about her career, vision, and the significance of this appointment.

Amazon Gift Card Recovery: Simple & Easy, Says Company

January 28, 2025 17:10

Amazon clarifies its gift card policy, offering customer support and options to recover unused funds. The company emphasizes adherence to RBI guidelines and seamless redemption options.

Skoda Aims for Profitability in India This Year: Sales to Double

January 28, 2025 15:46

Skoda, the Czech carmaker, is aiming for profitability in India this year with plans to double sales, driven by its new Kylaq SUV and a focus on localization and efficiency.

RBI Urges Banks to Curb Digital Frauds - Robust Systems Needed

January 27, 2025 20:44

RBI Governor Sanjay Malhotra emphasizes the need for robust systems to combat digital frauds. Banks urged to enhance oversight of third-party service providers and improve digital literacy.

Banks Need Tech Adaptability for Resilience: DFS Secy

January 24, 2025 20:15

Financial Services Secretary M Nagaraju stresses on banks' need to embrace rapid technological changes, modernize core systems, and prioritize compliance for resilience in a keynote address at...

Responsible AI Challenges: HCLTech-MIT Study

January 22, 2025 22:13

HCLTech and MIT study reveals challenges in adopting responsible AI, highlighting concerns over risk management and ethical practices. Only 15% of executives feel prepared to implement responsible...

Samsung Focuses on AI Ecosystem in India | J B Park

January 22, 2025 14:53

Samsung, despite competition from rivals, aims to build an AI ecosystem in India. J B Park, President & CEO of Southwest Asia, discusses Samsung's plans and the challenges in the Indian...

Bajaj Finance & Airtel Partner for Digital Financial Services

January 20, 2025 18:31

Bajaj Finance and Bharti Airtel join forces to create a digital platform for financial services, leveraging Airtel's vast customer base and Bajaj Finance's diverse product suite.

RBI Asks Banks to Ensure Nominations in Accounts & Lockers

January 17, 2025 20:40

The Reserve Bank of India has directed banks to ensure nominations for all deposit accounts and safety lockers, highlighting a large number of accounts without nominations. The move aims to...

Reliance Brings Saks Fifth Avenue to India: Luxury Expansion

January 16, 2025 21:32

Reliance Retail enters the luxury market with Saks Fifth Avenue, bringing the American luxury department store to India through a franchise agreement. This move follows Reliance's recent expansion...

Future of Jobs 2025: Farm Workers, Drivers Up, Cashiers Down

January 8, 2025 12:48

A new study by the World Economic Forum predicts farm workers and drivers will see job growth, while cashiers and ticket clerks face decline by 2030. AI and technology are major drivers of change.

Ajooni Biotech to Raise Rs 45 Cr via Warrants

January 6, 2025 13:57

Ajooni Biotech, a pure vegetarian animal healthcare solutions company, will raise Rs 45 crore through the issuance of 5 crore convertible warrants at Rs 9 each to promoters and non-promoters.

FinMin Urges Banks & Insurance to Expedite Grievance Resolution

January 1, 2025 18:18

India's Finance Ministry calls on public sector banks and insurance companies to speed up resolution of customer complaints, emphasizing quality and timeliness.

JSW MG Motor India Sales Surge 55% in December | 7,516 Units

January 1, 2025 11:11

JSW MG Motor India reports a significant 55% increase in sales in December 2024, driven by strong EV performance. The company sold 7,516 units, with over 70% being NEVs, led by the Windsor crossover.

RP-Sanjiv Goenka to Enhance Power Services in Chandigarh

December 31, 2024 18:13

RP-Sanjiv Goenka Group's Eminent Electricity Distribution Ltd will take over electricity distribution in Chandigarh, promising enhanced consumer experience, 24/7 call center, WhatsApp service, and...

High Employee Attrition in Private Banks: RBI Report

December 29, 2024 15:47

RBI report highlights high employee attrition in private banks, reaching 25%, posing operational risks. The report urges banks to implement strategies to reduce turnover and enhance employee...

AI: From Trend to Reality, Shaping Businesses in 2025

December 29, 2024 09:01

AI is no longer a buzzword, it's a business reality. Explore how AI is transforming industries, creating new roles, and driving innovation in 2025.

AI: From Trend to Reality, Shaping Business in 2025

December 28, 2024 21:54

AI is no longer a buzzword but a reality, impacting industries and jobs. Learn how AI is transforming businesses, from efficiency to customer engagement, in 2025.

Oman Air Appoints InterGlobe Air Transport as GSA in India

December 23, 2024 14:53

InterGlobe Air Transport (IGAT) becomes the exclusive General Sales Agent (GSA) for Oman Air in India, aiming to strengthen the airline's presence and enhance customer service.

Four Points by Sheraton Opens in Nashik, Maharashtra

December 20, 2024 17:26

Marriott International opens its first Four Points by Sheraton hotel in Nashik, Maharashtra, marking its debut in the culturally vibrant destination. The hotel offers modern hospitality in a...

Supriya Lifescience Inaugurates Rs 120-cr API Block

December 17, 2024 22:32

Supriya Lifescience has inaugurated a Rs 120-crore API production block in Ratnagiri, adding 335 kilolitre capacity to its operations. The unit expands Lote Parshuram capacity by over 55% to 932 KLPD.

Noida Airport Partners Mahindra for Electric Taxi Service

December 12, 2024 11:36

Noida International Airport announces partnership with Mahindra Logistics Mobility for a premium, all-electric taxi service, providing passengers with a seamless and eco-friendly travel experience.

Nissan Opens National Training Centre in TN

December 6, 2024 15:58

Nissan Motor inaugurates its first National Training Centre in Tamil Nadu, focusing on enhancing the skills of its sales and service personnel. The facility, located at the Renault Nissan...

OnePlus to Invest Rs 6,000 cr in India Biz

December 5, 2024 11:35

OnePlus announces Rs 6,000 crore investment in India over next 3 years under 'Project Starlight' to boost innovation and services.

RBI Urges Banks to Reduce Inoperative Accounts

December 2, 2024 22:14

The RBI has directed banks to reduce inoperative accounts urgently, citing concerns about rising unclaimed deposits. Banks must report their progress quarterly.

FinMin Advises Banks on Transparency in Transfer Policies

November 26, 2024 22:15

The Finance Ministry has issued an advisory to public sector banks to promote transparency in their transfer policies, aiming to streamline the process and ensure fairness for employees.

Nothing India Opens Service Centers in Chennai, Hyderabad - Tech News

November 26, 2024 19:52

Nothing India expands its service network in India with new exclusive service centers in Chennai and Hyderabad, adding to its existing centers in Mumbai, Delhi, and Bengaluru.

Meesho Launches GenAI-Powered Voice Bot for 24x7 Support

November 26, 2024 15:03

Meesho introduces a GenAI-powered voice bot for 24x7 customer support, handling 60,000 calls daily with a 95% resolution rate. The bot is available in English and Hindi, with plans to expand to six...

ManyJobs.com: New Job Portal Launched by Matrimony.com

November 22, 2024 18:23

Matrimony.com launches ManyJobs.com, a new job portal targeting grey collar jobs in Tamil Nadu. The platform aims to connect job seekers with verified job opportunities and provide assistance to...

ManyJobs.com: Matrimony.com Launches Job Portal

November 22, 2024 18:23

Matrimony.com launches ManyJobs.com, a job portal focused on grey collar jobs in Tamil Nadu, offering verified job listings and direct HR assistance.

RBI Warns Banks: Follow KYC Guidelines or Face Action

November 19, 2024 20:48

RBI Deputy Governor urges banks to prioritize KYC compliance and customer service, warning of regulatory action for non-compliance. Emphasis on building customer-centric banks with effective...

Gen X & Millennials Embrace Agentic AI: Salesforce Report

November 19, 2024 16:40

Salesforce report finds Gen X and millennials are more receptive to agentic AI, which can automate tasks and provide personalized experiences. Discover the trends and benefits of AI adoption across...

RBI Concerns: Banks Misclassifying Complaints as Queries

November 18, 2024 18:43

RBI Governor Shaktikanta Das expressed concerns over banks misclassifying customer complaints as queries, urging boards to prioritize customer centricity.

PSBs Show Robust Growth in H1 FY25: FinMin

November 12, 2024 16:09

Public sector banks (PSBs) in India reported strong performance in H1 FY25, with 26% growth in net profit and 11% increase in business, according to the finance ministry.

RBI Fines South Indian Bank for Non-Compliance

November 8, 2024 20:18

The Reserve Bank of India (RBI) has imposed a penalty of Rs 59.20 lakh on South Indian Bank for non-compliance with directions on interest rates and customer service.

Ashok Leyland Q2 Profit Rises to Rs 766.55 Crore

November 8, 2024 13:51

Ashok Leyland reports a consolidated profit of Rs 766.55 crore for the July-September 2024 quarter, driven by strong performance in the medium and heavy commercial vehicle segment. The company...

TCS Bags Multi-Year Deal from Air France-KLM

November 7, 2024 18:53

TCS has secured a multi-year deal with Air France-KLM to transition the airline to an advanced, AI-ready, and cloud-native data landscape. This partnership will enable Air France-KLM to become the...

Hero MotoCorp to Scale Up EV Biz, Launch Affordable Models

November 6, 2024 17:39

Hero MotoCorp is scaling up its EV presence with affordable models and expanding into Europe. The company sees strong potential in the UK, France, Spain, and Italy.

Petrol Pump Dealers Get Commission Hike, Fuel Prices Stay Same

October 29, 2024 22:04

Indian Oil hiked commission for petrol pump dealers, but fuel prices remain unchanged. Learn more about the impact on dealers and the rationalization of intra-state freight.

Muthoottu Mini Financiers to Raise Rs 150 Crore via NCDs

October 29, 2024 21:16

Muthoottu Mini Financiers launches public issue of secured, non-convertible debentures (NCDs) worth Rs 150 crore. The NCDs offer annualised interest rates ranging from 8.84% to 10.5% and will be...

Financial Inclusion: Business Correspondents Demand Higher Commission

October 28, 2024 16:52

Business Correspondent Resource Council (BCRC) seeks a 30 bps hike in commission for agents, citing rising costs and crucial role in financial inclusion. Read more.

Sistema.bio Acquires Inclusive Energy for Biogas Solutions

October 28, 2024 15:29

Sistema.bio acquires Inclusive Energy to enhance biogas solutions and develop digitally-verified carbon credits for farmers.

Gautam Singhania Slams Lamborghini for Customer Service

October 28, 2024 09:55

Raymond Group Chairman Gautam Singhania criticizes Lamborghini for ignoring his complaints about his new Revuelto, citing arrogance and lack of customer service.

Freshworks Launches AI Agent 'Freddy' for Enhanced Customer Experience

October 23, 2024 22:15

Freshworks introduces Freddy AI Agent, an easy-to-use AI agent that improves customer and employee experiences without coding or training. Learn how Freddy can enhance your service operations.

Air India, Singapore Airlines Expand Codeshare Agreement

October 23, 2024 12:01

Air India and Singapore Airlines expand their codeshare agreement, adding 11 Indian cities and 40 international destinations to their network. This expansion offers enhanced travel options between...

Zepto Founder: Passion, Not Profit, Drove USD 5 Billion Success

October 21, 2024 16:33

Zepto co-founder Aadit Palicha emphasizes passion over profit as the driving force behind the company's USD 5 billion valuation, highlighting the importance of building a transformative platform.

AI Key to Competitive Advantage: Report Highlights Productivity Boost & Challenges

October 20, 2024 15:11

A new report reveals a significant percentage of organizations view AI as crucial for competitive advantage, experiencing productivity gains but facing challenges like talent shortages and ethical...

RBI Bans Navi Finserv, 3 NBFCs From Loan Disbursement

October 17, 2024 19:31

The Reserve Bank of India has barred Navi Finserv and 3 other NBFCs from disbursing loans due to concerns over usurious pricing and non-compliance with regulatory guidelines. The action follows...

Fusion CX Invests $17-19mn in Belize Expansion

October 14, 2024 18:40

Fusion CX, a global customer experience solutions provider, is investing $17-19 million in Belize to expand its operations. The investment includes the acquisition of RCC BPO and a new 1,500-seat...

RBI Warns NBFCs Against Unsustainable Growth Practices

October 9, 2024 12:06

RBI Governor Shaktikanta Das cautions NBFCs against unsustainable growth practices, emphasizing the need for compliance, strong risk management, and fair customer treatment. The central bank warns...

SBI to Hire 10,000 Employees in FY24: Focus on Tech &' General Banking

October 6, 2024 14:07

State Bank of India (SBI) plans to recruit 10,000 new employees in FY24, including tech specialists and general banking personnel. The bank is also expanding its branch network and focusing on...

Amazon & India Post Partner for Enhanced Delivery

October 4, 2024 18:27

Amazon Transportation Services and India Post have partnered to enhance nationwide delivery capabilities, leveraging India Post's vast network to boost e-commerce reach.

HGS Opens CX Hub in South Africa, Hiring 400

October 3, 2024 18:57

Hinduja Global Solutions (HGS) has opened a new customer experience (CX) hub in Cape Town, South Africa, and plans to hire over 400 employees by March 2025.

SBI Plans Innovative Products for Deposit Growth

September 29, 2024 10:30

SBI chairman outlines plans to introduce innovative deposit products, including a combo product of recurring deposits and SIPs, to attract depositors and boost growth.

RBI Asks Small Finance Banks to Be Vigilant, Proactive on Risks

September 27, 2024 19:58

Reserve Bank Deputy Governor Swaminathan J urged Small Finance Banks (SFBs) to be vigilant and proactive in mitigating risks, emphasizing the importance of governance and sustainable growth.

Amazon India Partners with Labour Ministry for Job Portal

September 26, 2024 18:58

Amazon India has partnered with the Labour Ministry to post job opportunities on the National Career Service portal, offering roles across various departments. The initiative aims to connect job...

Salesforce Launches Autonomous AI Suite: Agentforce - Outdated Co-pilots & Chatbots

September 17, 2024 21:50

Salesforce introduces Agentforce, an autonomous AI suite for businesses, replacing outdated co-pilots and chatbots with self-driving AI agents for enhanced customer engagement and efficiency.

India Extends Incentives for E-commerce Exports

September 13, 2024 20:13

India extends export incentives to e-commerce shipments via courier and postal routes. This move aims to boost e-commerce exports, which are expected to reach USD 200-300 billion by 2030.

NHCX Gains Momentum: More Insurers Join for Efficient Claims

September 13, 2024 16:12

The National Health Claims Exchange (NHCX) platform is gaining traction among Indian health insurers, streamlining healthcare claims processing and benefiting insurers, providers, and patients.

Nitin Gadkari: Auto Industry Needs Focus on Customer Service, After-sales

September 11, 2024 15:51

Union Minister Nitin Gadkari stresses the importance of customer service, after-sales and quality assurance for the Indian auto industry, highlighting the sector's role in 'Make in India' and a...

RBI Fines Axis Bank, HDFC Bank for Compliance Violations

September 10, 2024 18:49

The Reserve Bank of India (RBI) has penalized Axis Bank and HDFC Bank for non-compliance with regulations on interest rates, KYC, credit flow, and customer service.

Ashok Leyland Launches Uptime Solution Centre for Real-Time Truck Support

September 3, 2024 14:59

Ashok Leyland inaugurates a new Uptime Solution Centre in Chennai, offering real-time support and troubleshooting for BS-VI trucks, aimed at enhancing customer satisfaction and maximizing fleet...

DriveX Mobility Expands Retail Footprint in Chennai

August 31, 2024 19:18

DriveX Mobility, backed by Narain Karthikeyan, opens its 8th store in Chennai, strengthening its presence in the 'Automobile Capital of India'.

SBI Won't Enter Rate War Despite Deposit Pressure: Setty

August 30, 2024 21:23

SBI chairman C S Setty says the bank won't engage in a rate war to attract deposits, despite pressure on enhancing deposits. SBI targets 14-16% credit growth in FY25.

Visa Upskills 20,000 Indian Youths for Tourism

August 30, 2024 21:13

Visa partners with Skill India to upskill 20,000 Indian youths in tourism-relevant skills, aiming to elevate the tourism service experience for tourists.

Infosys & NVIDIA Partner for GenAI Telco Solutions

August 29, 2024 17:39

Infosys and NVIDIA expand their partnership to develop generative AI solutions for telecom operators, leveraging NVIDIA's AI platform and Infosys Topaz.

Infosys CEO: No Layoffs From GenAI, Strong Client Interest

August 25, 2024 15:00

Infosys CEO Salil Parekh discusses the impact of Generative AI on the company, highlighting strong client interest, no anticipated layoffs, and a focus on AI-first initiatives.

IndiGo Introduces 'Mx' Option for Passengers: Airline Boosts Inclusivity

August 25, 2024 12:12

IndiGo to offer gender-neutral 'Mx' option during booking, aiming to increase inclusivity. The airline also plans to double the number of employees with disabilities.

TRAI Warns of Fraudulent Calls: Don't Fall Prey

August 21, 2024 18:12

TRAI warns of fraudulent calls threatening mobile number disconnection. The regulator clarifies it doesn't initiate such communication and advises users to be vigilant.

E-commerce Creates 15.8 Million Jobs in India: Report

August 21, 2024 16:15

A new report reveals that online vendors in India have generated 15.8 million jobs, including 3.5 million for women, with e-commerce playing a key role in employment growth.

Banks Tap Alternative Sources as Deposits Slow: RBI

August 19, 2024 20:54

RBI reports banks are turning to commercial paper and certificates of deposit as deposit growth lags credit expansion, prompting concerns about liquidity.

UltraTech to Reach 200 MTPA Capacity by FY27: Birla

August 14, 2024 19:58

UltraTech Cement aims to surpass 200 MTPA capacity by FY27 through acquisitions and expansions, as announced by Chairman Kumar Mangalam Birla.

E-commerce Hiring Spree: 10 Lakh Gig Workers & 2.5 Lakh Contractual Staff for Festive Season

August 8, 2024 20:24

E-commerce sector in India is set to hire 10 lakh gig workers and 2.5 lakh contractual staff during the festive season to meet the surge in demand, boosting employment and contributing to India's...

APM Terminals Pipavav Q1 Profit Jumps 62% to Rs 109.67 Cr

August 7, 2024 21:24

APM Terminals Pipavav reported a 62% rise in Q1 net profit to Rs 109.67 crore, driven by revenue growth and strong EBITDA margin. Liquid volume grew 31.80% to 345,000 MT.

Ashok Leyland Expands Retail Network in Assam with New Dealership

August 7, 2024 18:58

Ashok Leyland has inaugurated a new dealership in Tinsukia, Assam, strengthening its light commercial vehicle presence in the region. The new facility offers sales, service, and spare parts for the...

Hexaware Opens New Delivery Center in Manila

July 30, 2024 21:34

Hexaware Technologies expands its presence in the Philippines with a new delivery center in Manila, leveraging local talent for digital transformation and operations solutions.

RBI Warns of Risks From Single Vendor Reliance

July 22, 2024 18:13

RBI Deputy Governor flags risks of relying on single vendors for services, citing Microsoft outage. He also warns about lack of customer redressal mechanisms among lending service providers.

AI Impact on Workers: Economic Survey Highlights Uncertainty

July 22, 2024 13:13

The Economic Survey warns of AI's disruptive potential on workers across skill levels, highlighting uncertainty in the future of work. While AI boosts productivity, it could also lead to job...

AI/ML & BPO Jobs Surge: Report Shows 433% & 314% Demand

July 21, 2024 18:25

Demand for AI/ML engineers and BPO executives skyrocketed in 2022, according to Indeed report. Discover the top in-demand jobs and industry trends.

Pratt & Whitney Opens New Customer Service Center in Bengaluru

July 17, 2024 12:10

Pratt & Whitney announces the opening of a new Customer Service Centre in Bengaluru, India, to support its global engine fleet and enhance customer experience.

HUL Sells Pureit Water Purification Business to AO Smith

July 15, 2024 16:52

Hindustan Unilever Ltd (HUL) has sold its water purification business, Pureit, to AO Smith India Water Products for USD 72 million. The deal is part of Unilever's global strategy to focus on core...

ESAF Small Finance Bank Creates Micro Banking Vertical with 5,200 Staff

July 1, 2024 18:15

ESAF Small Finance Bank has absorbed 5,200 employees from ESMACO to create a micro banking vertical, directly managing microloans and serving the rural population. This move aims to mitigate...

Zurich Acquires 70% of Kotak General Insurance for Rs 5,560 Cr

June 19, 2024 16:55

Zurich Insurance acquires a 70% stake in Kotak Mahindra Bank's general insurance arm for Rs 5,560 crore, becoming the first foreign insurer to enter India since 2021 FDI rule changes.

TVS Supply Chain Solutions Partners with Daimler Truck for Supply Chain Optimization

June 11, 2024 17:25

TVS Supply Chain Solutions secures a strategic deal with Daimler Truck South East Asia to streamline its supply chain operations across 16 countries in the Asia-Pacific region.

SBI Focuses on MSME Loans for Growth - Digital Lending in 45 Minutes

June 11, 2024 16:01

SBI unveils 'SME Digital Business Loans' with 45-minute approval, aiming to boost MSME lending and profitability over the next five years.

Airlines Embrace AI: Customer Service & Operations Revolution

June 2, 2024 10:50

Indian airlines are leveraging AI for enhanced customer service, reduced workload for agents, and improved operational efficiency. Learn how AI is transforming the aviation industry.

Tech Mahindra & IBM Partner for GenAI Adoption

May 16, 2024 14:27

Tech Mahindra and IBM collaborate to help businesses adopt generative AI (GenAI) responsibly, integrating amplifAI and watsonx for enhanced capabilities.

GOVO Targets Rs 1,000 Cr Revenue by FY28

May 15, 2024 18:33

Audio electronics brand GOVO aims to reach Rs 1,000 crore revenue by FY28, driven by category expansion, market share growth, and premiumization.

AI Spending in India to Triple by 2027: Report

May 14, 2024 12:52

India's AI spending is projected to reach USD 5 billion by 2027, with a CAGR of 31.5%. This growth is driven by infrastructure provisioning, augmented customer service, and digital assistance.

AI in Banking: DFS Workshop Highlights Key Applications

May 9, 2024 20:39

The Department of Financial Services hosted a workshop on AI in banking, exploring its impact on customer service, credit decisions, fraud detection, and more.

ICICI Pru Life Pays Rs 1,867 Cr in Death Claims - FY24

May 7, 2024 15:46

ICICI Prudential Life Insurance settled 99.17% of death claims in 1.27 days, with a total payout of Rs 1,867 crore in FY24. The company boasts a high claim settlement ratio and fast turnaround time.

RBI Bans Kotak Mahindra Bank From Online Onboarding, Credit Card Issuance

April 24, 2024 20:36

The Reserve Bank of India (RBI) has barred Kotak Mahindra Bank from onboarding new customers online and issuing credit cards due to significant IT deficiencies. The bank will continue to serve...

Kotak Bank Barred From Online Onboarding, New Credit Cards

April 24, 2024 17:21

RBI bans Kotak Mahindra Bank from online customer onboarding and issuing new credit cards due to IT compliance issues, citing 'serious deficiencies' in risk management.

Indian Logistics Market to Grow to USD 484.43 Billion by 2029

March 1, 2024 17:28

India's freight and logistics market is projected to reach USD 484.43 billion by 2029, driven by technological advancements and a CAGR of 8.8%.

Vedanta Aluminum Aims for 30% Women Employees by FY25

March 1, 2024 16:02

Vedanta Aluminium is on track to achieve a 30% women employee ratio by the end of FY25, five years ahead of its 2030 target. The company emphasizes diversity and inclusion through various initiatives.

Vedanta Aluminum Aims for 30% Women Employees by FY25

March 1, 2024 12:38

Vedanta Aluminum aims to reach 30% women employee representation by FY25, exceeding its 2030 goal. CEO John Slaven highlights the benefits of diversity in the manufacturing industry.

NPST Provides Online Dispute Resolution to DCB Bank

February 29, 2024 15:04

NPST secures a contract to provide its Online Dispute Resolution (ODR) solution to DCB Bank, streamlining customer complaint addressal and enhancing efficiency.

Odisha Power Supply: Control Centers Opened for Summer

February 28, 2024 21:44

Tata Power Southern Odisha Distribution Ltd (TPSODL) opens control centers to monitor power supply in south Odisha, ensuring uninterrupted power during summer.

Volvo Car India Rejigs Management Team for Electrification

February 26, 2024 15:18

Volvo Car India has restructured its management team, focusing on electrification, direct-to-consumer sales, and sustainability. The changes aim to ensure profitable growth and connect with younger...

Ashok Leyland Hits 3 Million Production Milestone

February 22, 2024 16:38

Ashok Leyland, a Hinduja Group company, celebrates a significant milestone by rolling out its 3 millionth vehicle from its Pantnagar plant, reaffirming its commitment to innovation and customer...

M2P Fintech Revolutionizes Financial Transactions: Prabhu Rangarajan

February 5, 2024 14:12

M2P Fintech Co-Founder Prabhu Rangarajan discusses the fintech industry's mega trends, including digital rupee, robo advisors, and personalized banking. Learn about their expansion plans,...

SAR Group CIO: Modern Tech Drives Insights & Customer Experience

January 23, 2024 10:49

SAR Group, known for Livguard batteries and Livpure water purifiers, is leveraging digital transformation, AI, and AWS to gain market insights and enhance customer experience. Learn about their...

Airbus Helicopters Signs HCare Contract for Heligo H145 Fleet

January 19, 2024 15:42

Airbus Helicopters has signed an HCare Initial contract with Heligo Charter Private Limited for six H145 helicopters, offering comprehensive by-the-hour services for offshore and onshore operations...

RBI Calls for Enhanced Internal Systems - Customer Delight Focus

January 18, 2024 18:54

The Reserve Bank of India (RBI) emphasizes the importance of internal ombudsmen in resolving customer grievances and enhancing banking processes. Learn about the recent conference and key takeaways.

Canara Bank Modernizes IT with Kyndryl

January 18, 2024 12:28

Canara Bank partners with Kyndryl for a 7-year contract to modernize and manage IT operations, aiming to enhance customer experience and become the 'Best Bank to Bank with' in India.

Brigade Plus Streamlines Sales with Zoho CRM

January 17, 2024 15:12

Brigade Plus, a subsidiary of Brigade Group, adopts Zoho CRM to optimize sales operations and improve customer service, achieving 4x ROI in two years.

Boeing Opens Warehousing Facility in UP for Parts Supply

January 15, 2024 13:29

Boeing opens a new warehousing facility in Khurja, Uttar Pradesh, to support regional aviation customers in India. The facility is one of eight global distribution centers for Boeing's commercial...

AI Investment Surge: Companies Plan Increased Spending - Report

January 12, 2024 22:24

A new report reveals that most companies globally are planning to increase their investment in technology, especially in Artificial Intelligence (AI) and Generative AI (GenAI) in 2024.

RBI Fines 3 Banks Rs 2.49 Crore for Regulatory Violations

January 12, 2024 19:16

The Reserve Bank of India (RBI) has imposed penalties totaling Rs 2.49 crore on Dhanlaxmi Bank, Punjab and Sind Bank, and ESAF Small Finance Bank for non-compliance with regulatory norms.

Malicious Calls: Govt Warns Users About *401# Scam

January 11, 2024 21:22

The Department of Telecom warns users against malicious calls asking them to dial '*401#' followed by an unknown number. This scam can lead to unconditional call forwarding and fraud.

Jindal Advanced Materials Invests Rs 1,000 Cr in Tamil Nadu

January 9, 2024 15:17

Jindal Advanced Materials commits Rs 1,000 crore investment in Tamil Nadu, setting up its first manufacturing facility in South India. The investment will create 3,000 jobs.

Tata Motors to Launch 5+ EVs in 18 Months on acti.ev Platform

January 5, 2024 16:00

Tata Passenger Electric Mobility plans to launch over 5 new electric vehicles in the next 18 months, built on its new acti.ev platform. The first product, the Punch.ev, is an electric version of...

Retail Sector Growth in India: 10-13% Forecast in 2024

December 29, 2023 11:34

India's retail sector is expected to grow 10-13% in 2024, driven by luxury and value purchases, rising demand, and technological advancements. Experts highlight both opportunities and challenges.

RBI Urges NBFCs to Diversify Funding, Reduce Bank Reliance

December 27, 2023 19:42

The Reserve Bank of India has advised non-bank finance companies (NBFCs) to broaden their fundraising sources and minimize dependence on banks, emphasizing the need for robust corporate governance...

RBI Urges NBFCs to Diversify Funding, Reduce Bank Reliance

December 27, 2023 16:59

Reserve Bank of India advises NBFCs to broaden fundraising sources and limit dependence on banks, emphasizing the need for robust balance sheets and fraud prevention.

FM to Review PSB Performance, Govt Schemes

December 26, 2023 18:34

Finance Minister Nirmala Sitharaman to meet PSB heads on Saturday to review performance, implementation of govt schemes like PMJDY, KCC, and credit growth.

Finmin Asks Banks to Monitor Top 20 IBC Cases - PTI

December 22, 2023 22:39

India's Finance Ministry has instructed public sector banks to monitor the top 20 Insolvency and Bankruptcy Code cases. The ministry also emphasized the need for better customer service and...

SAIC & JSW Group JV to Boost MG Motor in India

November 30, 2023 22:42

SAIC Motor and JSW Group form a joint venture to accelerate MG Motor's growth in India. The partnership aims to bring advanced technology, green mobility solutions, and increased localization.

SAIC, JSW JV to Boost MG Motor India

November 30, 2023 21:07

SAIC Motor and JSW Group form a joint venture to support MG Motor India's growth, with JSW holding 35% stake. The partnership aims to bring advanced technology, expand production, and focus on...

IndiGo Uses AI Chatbot to Reduce Customer Service Workload

November 27, 2023 16:52

IndiGo has implemented an AI chatbot to reduce customer service agent workload and simplify the booking process. The bot leverages GPT technology for natural language conversations and a 75%...

AI Communication Transparency: Key for Indian Customers - Report

November 8, 2023 21:16

90% of Indian customers want to know if they're interacting with AI or a human, according to a Salesforce report. Learn about the importance of AI transparency and customer experience.

RBI Fines PNB, Federal Bank & Others for Regulatory Violations

November 3, 2023 18:46

The Reserve Bank of India (RBI) has imposed penalties on Punjab National Bank, Federal Bank, Mercedes-Benz Financial Services, and Kosamattam Finance for non-compliance with regulatory norms,...

Oppo India Expands Repair Service to 25,000 Pin Codes

November 1, 2023 19:57

Oppo India expands its pick-up and drop repair service to 25,000 pin codes across 2,200 cities, offering faster turnaround times and enhanced customer service.

India Fruit Exports Surge 47% in 5 Years: Govt

INOX Air Products Launches First Green Hydrogen Plant in India

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Search result for 'customer service'

Wipro Wins £500 Million Deal from UK's Phoenix Group

Indian Consumers Waste 15 Billion Hours on Customer Service Wait Times

Boeing Lays Off 180 in India Amid Global Cuts

FDI Limit in Insurance: Parliament Panel Urges Safeguard Measures

RBI Urges UCBs to Strengthen Operational Resilience

iHub Robotics: Rs 4.3 Cr Funding, Humanoid Robot Plant in Kerala

Fusion CX Acquires US Firm for USD 12 Million

RBI Governor Urges Banks to End KYC Document Re-Submission

GenAI to Boost Banking Productivity by 46% by 2030: EY Report

Housing Loans Surge 14% to Rs 33.53 Lakh Crore in Q2FY24: NHB

Hero MotoCorp Eyes Double-Digit Revenue Growth in FY25

RBI Fines Nainital Bank & Ujjivan SFB Rs 68 Lakh for Regulatory Violations

State-owned Insurers Turnaround: Rs 1,066 Cr Profit in Q3

Chatbot Apologies: IIM Lucknow Study Reveals Best Practices

RBI Rate Cut Boosts Auto Demand: Two-wheelers & Entry Cars to Gain

RBI Fines Equitas, India Post Payments Banks for Non-Compliance

Gunjan Kedia: First Indian American CEO of US Bancorp

Amazon Gift Card Recovery: Simple & Easy, Says Company

Skoda Aims for Profitability in India This Year: Sales to Double

RBI Urges Banks to Curb Digital Frauds - Robust Systems Needed

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Responsible AI Challenges: HCLTech-MIT Study

Samsung Focuses on AI Ecosystem in India | J B Park

Bajaj Finance & Airtel Partner for Digital Financial Services

RBI Asks Banks to Ensure Nominations in Accounts & Lockers

Reliance Brings Saks Fifth Avenue to India: Luxury Expansion

Future of Jobs 2025: Farm Workers, Drivers Up, Cashiers Down

Ajooni Biotech to Raise Rs 45 Cr via Warrants

FinMin Urges Banks & Insurance to Expedite Grievance Resolution

JSW MG Motor India Sales Surge 55% in December | 7,516 Units

RP-Sanjiv Goenka to Enhance Power Services in Chandigarh

High Employee Attrition in Private Banks: RBI Report

AI: From Trend to Reality, Shaping Businesses in 2025

AI: From Trend to Reality, Shaping Business in 2025

Oman Air Appoints InterGlobe Air Transport as GSA in India

Four Points by Sheraton Opens in Nashik, Maharashtra

Supriya Lifescience Inaugurates Rs 120-cr API Block

Noida Airport Partners Mahindra for Electric Taxi Service

Nissan Opens National Training Centre in TN

OnePlus to Invest Rs 6,000 cr in India Biz

RBI Urges Banks to Reduce Inoperative Accounts

FinMin Advises Banks on Transparency in Transfer Policies

Nothing India Opens Service Centers in Chennai, Hyderabad - Tech News

Meesho Launches GenAI-Powered Voice Bot for 24x7 Support

ManyJobs.com: New Job Portal Launched by Matrimony.com

ManyJobs.com: Matrimony.com Launches Job Portal

RBI Warns Banks: Follow KYC Guidelines or Face Action

Gen X & Millennials Embrace Agentic AI: Salesforce Report

RBI Concerns: Banks Misclassifying Complaints as Queries

PSBs Show Robust Growth in H1 FY25: FinMin

RBI Fines South Indian Bank for Non-Compliance

Ashok Leyland Q2 Profit Rises to Rs 766.55 Crore

TCS Bags Multi-Year Deal from Air France-KLM

Hero MotoCorp to Scale Up EV Biz, Launch Affordable Models

Petrol Pump Dealers Get Commission Hike, Fuel Prices Stay Same

Muthoottu Mini Financiers to Raise Rs 150 Crore via NCDs

Financial Inclusion: Business Correspondents Demand Higher Commission

Sistema.bio Acquires Inclusive Energy for Biogas Solutions

Gautam Singhania Slams Lamborghini for Customer Service

Freshworks Launches AI Agent 'Freddy' for Enhanced Customer Experience

Air India, Singapore Airlines Expand Codeshare Agreement

Zepto Founder: Passion, Not Profit, Drove USD 5 Billion Success

AI Key to Competitive Advantage: Report Highlights Productivity Boost & Challenges

RBI Bans Navi Finserv, 3 NBFCs From Loan Disbursement

Fusion CX Invests $17-19mn in Belize Expansion

RBI Warns NBFCs Against Unsustainable Growth Practices

SBI to Hire 10,000 Employees in FY24: Focus on Tech &&#x27; General Banking

Amazon & India Post Partner for Enhanced Delivery

HGS Opens CX Hub in South Africa, Hiring 400

SBI Plans Innovative Products for Deposit Growth

RBI Asks Small Finance Banks to Be Vigilant, Proactive on Risks

Amazon India Partners with Labour Ministry for Job Portal

Salesforce Launches Autonomous AI Suite: Agentforce - Outdated Co-pilots & Chatbots

India Extends Incentives for E-commerce Exports

NHCX Gains Momentum: More Insurers Join for Efficient Claims

Nitin Gadkari: Auto Industry Needs Focus on Customer Service, After-sales

RBI Fines Axis Bank, HDFC Bank for Compliance Violations

Ashok Leyland Launches Uptime Solution Centre for Real-Time Truck Support

DriveX Mobility Expands Retail Footprint in Chennai

SBI to Hire 10,000 Employees in FY24: Focus on Tech &' General Banking

Airlines Embrace AI: Customer Service & Operations Revolution